Were you greeted with a smile and a friendly introduction?
Were you given a tour that describes all the services we offer?
Were you offered a beverage of your choice?
Did your Stylist take you through our 10-step consultation process?
Have you had the chance to use our free Wifi?
Did you receive our compulsory 12-in-1 hair treatment after chemicals were applied to your hair?
Have our current specials been explained to you in detail by your Stylist?
Has your Stylist taken you through our Website booking process in order to ensure the correct booking and pricing structure?
Did we manage to achieve the look and feel that you were after with your hair?
Did your Stylist spend the entire time with you and go out of their way to make you feel at "home"?